Public Service Redesign Specialist
This role involves providing expertise to support the design, development, implementation, monitoring and evaluation of structural reforms in EU Member States. The specialist will be part of a pool of experts who will be contacted for specific assignments as they arise.
* Analyse and assess the design, workflows, and business models of public services within the Single Digital Gateway framework.
* Propose redesigned service models aligned with user needs and digital delivery requirements.
* Draft implementation roadmaps and legislative inputs to support the transition to user-centred public services.
* Collaborate with public administration teams to facilitate simplification and modernisation of internal processes.
Requirements
* Masters degree in public administration, political science, digital governance or similar.
* At least 8 years experience in public sector reform, service design, or digital transformation.
* Experience in EU Member States' administration or working with national digitalisation strategies.
* Strong knowledge of administrative simplification, process re-engineering, and human-centric design.