Job Description:
* As the UX/UI team lead, you'll sit at the intersection of art, psychology, and engineering. You'll lead a talented team of designers while getting your hands dirty on complex strategic challenges. If you're obsessed with frictionless flows, love dissecting audience behaviour, and want to build a design culture that values output over ego, this position, in our Cape Town office, is for you
Key Responsibilities:
* Drive the end-to-end UX/UI strategy for our products. Translate high-level business goals into tangible, intuitive design solutions and build prototypes to ensure alignment across various partners
* Create a user testing programme and manage a user testing panel for our various brands
* Move beyond "making it pretty". Use data and A/B testing, user research, and behavioural psychology to justify design decisions to stakeholders
* Oversee the evolution of our Design System. Ensure consistency across all platforms while allowing room for creativity and innovation
* Run design critiques that inspire. Remove roadblocks for your team and foster an environment where "safe failure" leads to rapid innovation
* Deeply understand the needs and different motivations of design, engineering, and product management teams
* Ensure technical feasibility without compromising the user experience
* Be the voice of the user in the boardroom. Present work to executives with clarity, confidence, and storytelling
* Push boundaries to ensure our products are world-class, incorporating modern UX/UI principles in every part of our work
* Experiment with AI tools and services to ensure our products keep up with changing user needs
Requirements:
* A relevant tertiary degree such as BA Hons in Visual Communication / Interaction Design, BA Hons Information Design, BCom Hons in Information Systems, BSc Hons in Computer Science, BSocSc Hons, BA Hons in Psychology, Sociology, or Anthropology, plus a UX/UI-focused qualification
* 7+ years in UX/UI design with at least 2+ years leading or mentoring a team
* A portfolio that doesn't show only final screens but walks us through the messy middle – the sketches, the failed iterations, the user testing data, and the triumph. Please attach your portfolio or a link to your portfolio to your application
* Expert proficiency in Figma (variables, auto-layout, advanced prototyping). Expertise/experience in using Adobe Creative Suite and tools like Maze
* You don't need to code, but you must understand HTML/CSS/JS constraints well enough to have productive discussions with developers
* Experience in planning and conducting user research (interviews, usability testing, A/B testing) and synthesising that data into actionable insights