Job Title Marketing Customer Support Representative (Italian & English)Location Lisbon, Portugal(On-site)Start Date 29 January 2026Working Hours Initial Schedule (Phase 1):Monday to SundayOperating hours:07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole Overview You will provideB2B customer supportto advertisers using the companys advertising products. The role focuses onproduct troubleshooting, advertiser education, and customer experience, delivered viaemail and chat channels .This position requires strong communication skills, problem‐solving abilities, and a customer‐centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandleend‐to‐end product troubleshootingand advertiser supportManage case volumes acrossemail and chat channelsOwn customer queries and drive resolution by collaborating with internalProduct Operations and Engineering teamsResolvegeneric, technical, and product‐related issuesEnsure highCustomer Satisfaction (CSAT)by providing timely updates and clear communicationMaintain adherence toservice level agreements (SLAs)and productivity targetsPartner with internal technical specialists toeducate advertiserson product features and common issuesCompensation & BenefitsBase Salary:€1,000 (for 14 months)Meal Allowance:€7.63 / dayHealth Insurance:Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus:Paid over 12 months during the first year (conditional onRetention Bonus:From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote:Welcome Bonus isnot part of the fixed salaryand depends on meeting attendance conditions.Relocation Support If interested send me your English CV to amanda.kiss@cbtalents.org email.#J-18808-Ljbffr