Key Account Manager Position
About Wise Pirates: We are a dynamic digital business partner operating globally, known for our innovative approach to Martech and AI solutions. Our team of experts is dedicated to delivering exceptional results in a fast-changing ecosystem.
We are looking for a seasoned professional to join our Operations team as a Key Account Manager. This strategic role involves overseeing digital projects and client relationships, driving business growth, and fostering a culture of excellence within our team.
* Closely monitor client strategies, ensuring alignment with defined KPIs and goals.
* Collaborate with the team to develop and implement new strategies, analyzing results and providing actionable insights.
* Buid and maintain strong, transparent relationships with clients, serving as a key point of contact for team management, service clarification, and strategy.
* Identify opportunities for process improvement, upselling complementary services, and leveraging the latest tech and AI trends.
* Contribute to increasing client digital and tech maturity, mapping use cases for optimal results and market share growth.
Leadership and Team Management:
* Directly lead and manage delivery teams, comprising professionals with diverse skills and experience levels.
* Listen, motivate, and support team members in their growth and evolution within our organization.
* Foster agile and lean management capabilities, prioritizing efficiency and a human-centric approach.
* Provide constructive feedback, identify training needs, and help anticipate and correct errors with a growth mindset.
Interdepartmental Relationship:
* Work closely with the pivot and operations team to define strategies, find new solutions, and achieve KPIs.
* Foster collaboration between the client's internal team and other areas of Wise Pirates (Sales, Analytics, Finance, etc.).
* Ensure smooth operation and effective communication within the Success Managers team.
Requirements:
* Bachelor or Master degree in Marketing, Economics, Management, Engineering, Arts, or similar fields.
* 5-15 years of experience in Digital Marketing and Digital Strategy.
* Proven project and/or team management experience, preferably in digital marketing agencies or monitoring digital teams.
* Strong strategic thinking, results-oriented approach, excellent communication, interpersonal, and leadership skills.
* Ability to build and maintain trusting relationships, proactivity, agility, autonomy, and a strong sense of responsibility.
* Deep business understanding, flexibility, and adaptability to different teams and businesses.
* Analytical mindset, solid knowledge of digital marketing, and experience with platforms like Meta, Google Ads, DV360, etc.
* Familiarity with project management tools, workspaces, and CRMs will be valued.
* Knowledge and interest in digital and tech news, innovations, AI, and marketing trends.
* Fluency in English, both spoken and written.
What We Offer:
* A unique opportunity to work with an elite technical team and renowned clients in various sectors of Digital in Portugal and across Europe.
* Professional development through continuous training and growth opportunities within the company.
* A dynamic and collaborative work environment.
* Competitive compensation and attractive benefits.
* Access to high-level platforms that contribute to greater work efficiency.
Why Join Us?
* At Wise Pirates, you will have the opportunity to be part of a growing team, making a direct impact on the success of our clients and the development of our professionals.
* We offer a challenging work environment, autonomy, flexibility, and continuous professional development opportunities, as well as a culture that values innovation and teamwork.