We’re looking for the special, unique and amazing YOU!
At KCS IT, we seek individuals who stand out, always strive to improve, and fight for it. We value those who share our core principles:
Dedication, Energy, Integrity & Transparency, Flexibility, Trust & Honesty, Hard Work & Proactivity, Teamwork
We champion equality and embrace diversity, fostering a safe, inclusive environment where opportunities are based on merit. We welcome all applications with relevant skills.
We are looking for an Amazing: Business Analyst Salesforce
Seniority: Middle level
Type of position: Hybrid
The amazing you will have:
* Proven experience as a Business Analyst working with Salesforce, ideally Service Cloud
* Hands-on experience with Live Chat, Chatbot integrations, or conversational platforms (e.g., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.) MANDATORY.
* Strong understanding of CRM workflows, case management, and customer support processes
* Excellent communication and stakeholder management skills
* Experience writing clear user stories, acceptance criteria, and process documentation
* Familiarity with Agile methodologies (Scrum/Kanban)
* Fluent in Portuguese and English.
Nice to Have:
* Salesforce certifications (e.g., Administrator, Business Analyst, Service Cloud Consultant)
* Experience with third-party chatbot platforms or NLP tools
* Exposure to customer experience (CX) or customer journey mapping
* Background in customer service operations or digital transformation
Why should you become part of our family?
* Your career development is personalized, considering your needs and goals, from short to long term
* Interesting challenges working for various clients across sectors
* Free training programs in languages, tech, behavior, and business to help you reach your full potential
* International projects in Benelux to gain global experience and balance work with living abroad
* Type of projects:
* Hybrid systems: balancing work and socialization
* Full remote projects for comfort and flexibility
* Full onsite projects for those who prefer working with colleagues
* Focus on well-being: free nutrition, psychology, general medicine appointments, yoga, and personal training sessions—all remote
Who are we?
Founded in 2008 and based in Lisbon, KCS IT is a consulting company in Information Technology and Services, focused on creating value through Consulting, Outsourcing, Innovation, and Training. We recently opened hubs in Porto, Leiria, and the Azores to develop technology for national and international markets. Since 2018, we have been recognized as one of the top companies in the “Index of Excellence,” rewarding organizations that invest in employee development and satisfaction.
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