Client Support EngineerResponsibilitiesClient Communication - Answer client calls + acknowledge client email incidents.
Operational Support & Troubleshooting - Monitor daily message/file flows, detect and investigate failures or delays;
analyse logs and alerts;
resolve, root or escalated incidents across relevant teams.
Coordination Responsible - Act as the principal point of contact for external partners, to ensure good coordination, timely resolution and clear updates on the incident resolution.
Ensure that the incident is resolved and inform the client.
Documentation & Knowledge - Update the Known Error Database and procedures.
Contribute to post incident reviews and continuous service improvement.
RequirementsAble to investigate, analyze, deep dive on a request and orient.
Technical skills on File