Develop your career in premium customer service by joining a high-end concierge team in Lisbon.
We are looking for an Italian-speaking Concierge to provide tailored lifestyle services and travel assistance to VIP clients.
If you are service-oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you.About the RoleAs an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions.
You will work across multiple channels and ensure every interaction reflects a high-quality and reliable standard.ResponsibilitiesManage client requests in Italian via phone, email, WhatsApp, and other communication toolsOrganise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendationsProvide expert guidance on leisure activities, cultural events, dining options, and travel planningHandle complex or urgent situations with efficiency and discretionUse internal ticketing systems to organise, prioritise, and follow up on requestsDeliver a premium and customer-focused service experienceYour ProfileNative-level Italian speakerFluent in French or Spanish is a plusGood level of English for internal communicationBackground in customer service, hospitality, tourism, luxury services, or concierge supportExcellent written and verbal communication skillsHigh attention to detail and strong organizational abilitiesAbility to manage multi-step requests reliablyWanting to do Night Shift onlyProactive, solution-oriented, and comfortable in a dynamic environmentWhat the Company OffersPermanent contract with a 3-month probation period40-hour workweek, Monday to Sunday, night shift between 10:00 PM and 6:00 AMAnnual gross salary of 20,000€, paid over 14 months25% salary increase for night shiftsQuarterly performance bonus up to 698€Hybrid work model after 3 months with two remote days per weekAdditional remote week at Christmas and one during summerMeal voucher card worth 8€ per working day30€ monthly transport allowanceFull health insurance including dental and optical coverage after 6 monthsHigh-quality equipment including laptop, screens, and headsetOffice located in central Lisbon, Avenida da LiberdadeAccess to Group benefits through the Heartist ProgramWhy ApplyThis position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.