IT Service Management Process Owner
Tires is looking for an experienced IT service management process owner to join our dynamic team. This role will involve working with a diverse group of professionals to implement and continuously improve our IT service management processes in a global environment.
Key Responsibilities:
* Global process responsibility for service catalogue management;
* Development of the process strategy and roadmap in coordination with the IT service management strategy;
* Creation and maintenance of the respective process documentation;
* Building and tracking governance and process KPIs;
* Management of internal and external service providers including budget planning;
* Independent implementation of global process implementation projects;
* Independent further development and implementation of process training.
Required Skills and Qualifications:
* University degree in business informatics, computer science or an engineering field;
* 3+ years of experience in the development, implementation and control of IT service management processes in a global environment;
* Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification desirable;
* Excellent customer service and communication skills;
* Proficient English language skills verbal and written;
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills developing and improving a service strategy;
* Ability to promote the topic of IT service management and present project results, processes and concepts at all management levels in a way appropriate for the target group;
* Experience in project management;
* Willingness to travel up to 15%.
Benefits:
* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for the promotion of talent and training;
* Individual development planning based on your personal needs and targets e.g. mentoring, trainings or global internal software academy;
* An international team across 3 locations in a globally active organization;
* Opportunity to make a difference.
Others:
* Our company develops pioneering technologies and services for sustainable and connected mobility of people and their goods;
* We are committed to fostering a workplace where everyone feels safe respected and valued;
* Qualifications include University degree in business informatics, computer science or an engineering field;
* Overall we are looking for candidates who can drive innovative solutions forward.