Technical Support Specialist
As a key member of our international support team, you will be the first point of contact for users in The Netherlands and Belgium using our cloud-based platform.
Responsibilities:
* Serve as the primary point of contact for users in The Netherlands and Belgium.
* Create and manage support cases in our CRM system.
* Troubleshoot functional and technical issues related to performance and usage.
* Independently research solutions to client issues.
* Escalate complex cases to the appropriate departments when necessary.
* Deliver a professional and friendly support experience through phone and email.
Requirements:
* Native-level Dutch and a good command of English (B2 or higher).
* Strong technical affinity or experience in IT/technical support.
* Clear communication skills and a client-focused mindset.
* Problem-solving skills and the ability to work calmly under pressure.
* Organized and comfortable using digital tools, including CRM systems.
* EU citizenship or a valid residence permit.
Benefits:
* Fixed-term employment with the possibility of a permanent contract after 2 years.
* 40 hours per week, on rotating shifts Monday to Friday between 07:00 and 17:30.
* 22 paid vacation days per year, plus public holidays.
* Paid onboarding and product training.
* Health insurance provided from day one.