About KLx
KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation and activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.
Responsibilities
Under the responsibility of the Partner Relationship Manager, you will manage part of the clusters of our partner CAGIP, the entity performing IT Operations for Credit Agricole Group entities (one cluster covers one or several CA Group entities).
You act as the single point of contact (SPOC) for the cluster's managers and as the coordinator of the clusters' operational activities. You also serve as the resource manager for the client, guaranteeing performance and ensuring service continuity in the delivery of IT operations services.
Leading a team of 20 to 50 supported by 2 to 5 Team (or Tech) Leads, the main missions will be the following:
Operational management of IT operations services
* Capacity management,
* Activity planning,
* Managing quality of service,
* Activity reporting,
* Develop the activity in line with the client's needs and propose new solutions to strengthen the positioning of KLx,
IT Operations and Incident Management
* Support operational staff in projects and ongoing activities,
Sourcing management
* Managing the clients requests,
* Recruitment of resources (in relation with the clients),
* Onboarding of the resources and making sure they have all required equipment, team care, skill matrix management,
Management of the providers on the perimeter of his clients
* Managing the requests of the clients,
* Ramp-up plan management with the sourcing provider.
* Managing the sourcing from providers.
HR management on his/her perimeter
* Managing the internal staff with the operational managers,
* Performing recruitments,
* Managing the formation & team care calendar in link the HR department,
Contract Management
* Producing and validating the KPIs,
* Preparing & animating the committees with clients,
* Managing the timesheets of all resources,
Managing new clients
* Driving the transition & knowledge transfer plan with the Transition manager,
* Participate in KLx development (strategic roadmap, new services, new offers, expertise…),
* Contribute to communication plan.
About You
* Degree in Computer Engineering or related field,
* 5+ years of experience in managing multiple teams in IT operations or major IT projects.
* Knowledge of IT technologies management (DevOps, main ITSM tools, Cloud environments knowledge is a real plus).
* Mastery of Project Management tools
* Knowledge of Bank or Insurance is a plus
* Fluent in French and English (mandatory)
What We Offer
* Competitive Salary + Bonus + Flex Benefits + Health Insurance,
* Hybrid working model, allowing you to combine onsite and offsite work,
* Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport,
* Parking upon request (option to charge electrical cars),
* Free coffee, hot chocolate and fruits,
* Training (Hard and Soft Skills),
* International environment with more than 15 nationalities,
* A people oriented and friendly working environment.
Seniority level
* Director
Employment type
* Full-time
Job function
* Information Technology
Industries
* Banking
* IT Services
* IT Consulting
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