We are currently seeking a skilled professional to fill the role of Guest Experience Agent.
Job Description:
This is a fantastic opportunity for an experienced individual to join our team and contribute to providing exceptional service to our guests. As a Guest Experience Agent, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay with us.
Required Skills and Qualifications:
* Proven experience of at least 1 year in a similar role
* Customer-orientated attitude and in-depth knowledge of customer service
* Careful presentation
* Proactive, with a sense of initiative and teamwork
* Flexible working hours
* Excellent communication and people skills
* Proficiency in speaking and writing in Portuguese, English, and German
Benefits:
* Above-average monthly salary
* Meal allowance
* Parking space
* If applicable, accommodation provided
* Professional and personal growth opportunities
* A dynamic and collaborative work environment
Other Opportunities:
You will have the chance to be part of our opening team and guarantee a smooth and well-organized operation. You will also build meaningful connections and maintain strong relationships with guests, proactively seeking opportunities to enhance their experience during their stay.
Solving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism is another key aspect of this role. Additionally, you will identify talents, lead, train, and build team spirit among all departments, address guests' service needs, and develop positive working relationships with other departments and colleagues.