Quality Auditor - German speaker- Hybrid
We are seeking a German Quality Auditor to join our team.
Your daily responsibilities will include:
Assessing audits through data analysis
Monitoring CSR performance daily by taping, listening to, reviewing, and evaluating interactions
Participating in meetings with supervisors and project leaders to discuss monitoring outcomes
Reporting script issues or questions to the relevant departments
Communicating program changes with supervisors
Executing monthly call monitoring and tracking achievements
Providing information for the Monthly Quality Report
Participating in calibration sessions to align scoring skills and interpretation among QAs
Understanding and complying with all security requirements and policies of the company and client
Ensuring team compliance with security policies and raising awareness about security protocols
To succeed, you will need:
Proficient (C2) German (mandatory)
Advanced English skills (C1, verbal and written)
Strong organizational and time management skills
Ability to work with diverse backgrounds and make fair judgments
Problem-solving skills and the ability to influence behavior
Adherence to organizational policies and procedures
Ability to organize, prioritize, and multitask
Knowledge of effective scripting and call assessment
Proficiency in Microsoft Office applications
EU citizenship or valid work permit for Portugal
Willingness to relocate or be a local candidate in Lisbon, Portugal
Availability to work at Sete Rios site for 2 months, then hybrid work
Working hours from 9AM to 6PM, Monday to Friday
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