Job Description
The role of Credit and Collections Analyst is crucial in supporting the company's growth and development across various departments. As a key member of the Functions team, you will play a vital role in ensuring the company's continuous improvement.
Main Responsibilities
* Evaluating clients' account statements and financial transactions to assess their creditworthiness.
* Analysing credit scores and creating payment plans for outstanding debts.
* Monitoring and overseeing the performance of the third-party Collections team to ensure compliance with credit and collection policies, processes, and Service Level Agreements (SLAs).
* Assisting the third-party Collections team in resolving disputes with customers by identifying root causes and implementing prevention plans and strategies.
* Reviewing and preparing Aging Reports and Analytics and analysing Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs).
* Providing data to the Risk Manager team on potential provisions.
* Supporting external and internal audits.
Required Skills and Qualifications
* Degree in Management, Accounting, Business Administration, or equivalent.
* Proven experience in Credit Controls and Risk Management processes.
* Strong financial, analytical, communication, and project management skills.
* Proficiency in Microsoft applications (Word, PowerPoint, Excel, Outlook) and knowledge of ERP systems, processes, and workflow technology.
* Attributes: Detail-oriented, proactive, and able to use your own initiative.