Your New CompanyYou will be joining a confidential financial institution recognized for its stability, innovation, and commitment to excellence in customer service and operational efficiency.
Within the IT Operations department, you'll be part of a team that supports critical infrastructure and ensures seamless technology experiences across the organization.
The company fosters a culture of reliability, continuous improvement, and professional development.Your New RoleAs a Helpdesk Coordinator, you will be responsible for leading the Helpdesk team and ensuring the effective delivery of IT support services.
You'll oversee key operational processes such as incident management, access control, and inventory tracking.
This role requires hands-on technical expertise, strong coordination skills, and a proactive approach to service excellence.Main ResponsibilitiesDesign and implement Helpdesk support processes: Incident Management, Access Management, and IT Inventory ControlCoordinate and supervise the Helpdesk team, ensuring SLA compliance and service qualityProvide 1st line support and resolve technical incidents efficientlyMonitor and report on Helpdesk performance metricsCollaborate with internal stakeholders to improve support workflowsMaintain documentation and ensure knowledge sharing within the teamWhat You'll Need to SucceedProven experience coordinating Helpdesk or 1st Line Support teamsSolid technical background in Windows Systems AdministrationFamiliarity with ITIL best practices and process frameworksExperience in the banking or financial services sector is a strong advantageStrong communication and organizational skillsAbility to manage priorities and lead in a fast-paced environmentHigh customer orientation and problem-solving mindsetWhat You'll Get in ReturnOpportunity to work in a reputable financial institution with a strong IT backboneA collaborative and structured work environmentExposure to banking-specific IT operations and compliance standardsProfessional development through training and certificationsFlexible working arrangements and a focus on work-life balanceWhat You Need to Do NowInterested in this opportunity?
Click 'apply now' to submit your CV, or reach out to our Digital Technology team at **************** or via email at ****** to learn more.