Emprego
Meus anúncios
Meus alertas email de emprego
Fazer login
Encontrar um emprego Fichas de empresas
Procurar

Customer service manager (m/f/d)

Aveiro
Hays
Anunciada dia 10 outubro
Descrição

Descrição da Função
Your New Company
A leading company in the luxury design and manufacturing sector is seeking a
Customer Service Manager
to lead a dynamic and experienced team. This is a strategic position with high visibility, offering the opportunity to work closely with international clients and internal departments to ensure the seamless execution of bespoke projects.
The Role
- Lead and develop a team of 12 professionals, ensuring onboarding and continuous training;
- Oversee the full post-sales process, ensuring alignment between commercial, design, production, and logistics teams;
- Monitor service quality, response times, and customer satisfaction;
- Manage escalations and ensure timely resolution of client issues;
- Promote process optimization and continuous improvement initiatives;
- Ensure accurate use of CRM and ERP systems (Primavera);
- Maintain strong communication across departments and with international clients, including *designers*, architects, and luxury hospitality brands.
What you'll need to succeed
- Degree in Management, Marketing, or a related field;
- 5-10 years of experience in customer service or operations management, preferably in an industrial or design-driven environment;
- Strong leadership and communication skills;
- Experience with CRM and ERP tools (Primavera is a plus);
- Fluent in English (mandatory);
- Proactive, adaptable, and solution-oriented;
- Comfortable working in a fast-paced, project-based environment
What's Offered
- Direct contract with the company;
- Meal card and health insurance;
- Opportunity to work with high-end international clients;
- Collaborative and informal work environment with direct access to leadership;
- Real impact on customer experience and operational efficiency.
Next Step
If you are interested in this opportunity, please send us your updated CV.
Contacto
Clique aqui para responder a este anúncio.

Se candidatar
Criar um alerta
Alerta activado
Salva
Salvar
Oferta parecida
Técnico de contabilidade
Aveiro
Hays
Técnico contabilista
25 000 € - 35 000 € por ano
Oferta parecida
Responsável de plataforma logística (m/f/d)
Aveiro
Hays
Oferta parecida
Engenheiro de infraestruturas (m/f/d)
Aveiro
Hays
Ofertas parecidas
Recrutamento Hays
Emprego Hays em Aveiro
Emprego Aveiro
Emprego Distrito de Aveiro
Página principal > Emprego > Customer Service Manager (M/F/D)

Jobijoba Portugal

Encontre ofertas

  • Ofertas de emprego por função
  • Pesquisa de ofertas de emprego por sector
  • Empregos por empresas
  • Empregos por localização

Contacto / Parceria

  • Entre em contacto
  • Publique as suas ofertas no site Jobijoba

Menções legais - Menções legais e termos de utilização - Política de dados - Gerir os meus cookies - Acessibilidade: Não conforme

© 2025 Jobijoba Portugal - Todos os direitos reservados

Se candidatar
Criar um alerta
Alerta activado
Salva
Salvar