At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We're present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions' Team?
Multicultural Environment : You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects : Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development : Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities : Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives : Make a meaningful impact on regional and global challenges.
We are seeking a IT Technician (English & French Speakers) to join our team in Lisbon.
Responsibilities:
* Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating);
* Interact with end-users via calls, email and chat;
* Incident ownership and communication throughout the lifecycle of the incident;
* Handle in policy and out of policy service requests;
* Execute IMACD tasks;
* Raise requests for authorization of service requests.
Technical Requirements:
* Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
* Experience in IT Support, Technical Support, End-user Support;
* Experience with Microsoft OS (Windows 11);
* Help end-users manage software installations and hardware repairs;
* Experience and Understanding of a VM;
* Understanding of networking and networking protocols;
* Knowledge of mobile devices and mobile phone services;
* Experience with MS Office Suite;
* Knowledge of ticketing and CMDB tools;
Soft Skills:
* Problem solving skills;
* Flexible and stress resilient;
* Attention to detail;
* Customer and Service focus;
* Spoken and written interpersonal, communication and presentation skills;
* English and French mandatory
If you're interested, please send your application to with the subject SDL.BS