About the job Remote Norwegian Tech Support Role in Portugal
Position: Tech Support for Smart Lighting Devices
Language: Norwegian Native + English (B2)
Location: Work from home in Lisbon (Candidates from Coimbra to Algarve accepted)
Start Date: 4 September 2024 Onsite, 25 September remote.
Employment Type: Full-time, 6-month contract
Schedule:
- Monday to Friday (including bank holidays)
- Rotational shifts: 07:00 AM to 07:00 PM
Compensation:
- Meal allowance: 7.23 per day
- Internet allowance: 20 per month
Responsibilities:
- Handle technical customer contacts via phone, email, chat, and social messaging channels
- Provide clear and practical information
- Assist with pre-sales inquiries, general questions, and technical support issues
- Manage and escalate customer issues
- Collaborate with other technicians to resolve or close help tickets
Join Our Team
Be part of a leading company in lighting solutions for professionals, consumers, and the Internet of Things. Our energy-efficient products and services enhance light quality, making lives safer, businesses more productive, and cities more livable.
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