Our team is seeking a Support Specialist to provide global support services for Manufacturing Execution System projects from design to deployment.
Key Responsibilities
* Manage client expectations and resolve priority support issues in a timely manner
* Offer technical assistance to key users during solution deployment and ensure seamless integration
* Analyze complex issues, propose solutions or workarounds, and implement effective fixes
* Perform thorough audits of technical and organizational aspects to identify areas for improvement
* Collaborate with the team to develop and improve internal tools and processes
* Establish a comprehensive knowledge repository for support queries and fixes
Human Competencies
* Integrity and confidence in customer service interactions
* Excellent communication and interpersonal skills
* Self-motivation and diligence in delivering results
* Results-oriented approach to achieving goals
* Strong problem-solving skills with attention to detail
Technical Competencies
* IT background with expertise in SQL and JavaScript
Benefits
As a valued member of our team, you will have the opportunity to grow professionally, develop new skills, and contribute to the success of our organization.
What We Offer
* A dynamic and supportive work environment
* Ongoing training and professional development opportunities
* Competitive compensation and benefits package