Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people.
Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people.
With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
DECSKILL TALENT: We believe that our people are key to our success.
Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients.
We collaborate with clients to drive innovation, ensuring project success and business growth.
DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for aService Delivery Manager (ITSM tools)!
Tasks:
Oversee the delivery of the IT service through service delivery teams, ensuring it meets established service levels, KPIs, and cost targets.
Build and maintain strong partnerships with providers, IT business partners, and business stakeholders to ensure alignment and effective collaboration.
Maintain comprehensive documentation of service and operations processes, including configurations and procedures.
Ensure compliance with internal requirements and regulatory standards.
Support on all other ITIL processes, including Incident, Problem, Demand, Change and Release Management.
Manage sprint planning, user story creation, bug categorization and access control.
It also includes preparing UAT/go-live plans, collecting technical inventory, and overseeing support operations.
Drive continuous improvement initiatives to enhance the efficiency, reliability, and scalability of the service and its operations.
Requirements:
English fluent with advanced writing skills
4 years working experience with digital solutions
Experience with ITSM tools (e.g. Servicenow and Jira)
Experience on service management delivery
Microsoft Excel & Office
Ensuring accurately risk assessment
Ability to manage complex changes and multi-phase releases.
Experience with Agile or hybrid development environments.
Knowledge of CI/CD and DevOps practices.
Team player, willing to learn and adopt new skills
If you're interested in this job please send your CV in english to with reference "VR/DeliveryManager)"
Decskill is committed to equality and non-discrimination with all our talents.
We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.