OverviewAt Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve, and we give back to our community by volunteering, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners worldwide trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by influential research organizations. With substantial funding and a strong market presence, Talkdesk aims to accelerate success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. FAST: Focus + Accountability + Speed = Talkdesker.Focus: Focus time, energy, and attention on what is most impactful for the business and how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay; make good and timely decisions that keep the organization moving forward. Talkdesker: YOU!Are you passionate about working with cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO technology leader? If so, your next big opportunity awaits at Talkdesk. We are a global leader in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through innovative cloud-based AI and big data technologies.ResponsibilitiesDevelop and enhance a cloud-based data foundation system and AI agent platform. Leverage AI/ML models, apply prompt engineering techniques, and conduct data analysis across structured, semi-structured, and unstructured data. Utilize data mining, BI, and data transformation and processing technologies. Collaborate with cross-functional teams (data scientists, software engineers, product managers, and business stakeholders) to deliver a high-performance, reliable, scalable service with assured AI quality. Contribute to architectural discussions, provide technical design input, and ensure alignment with the technology roadmap while adopting best practices. Help shape the engineering roadmap to ensure solutions are scalable and extensible while meeting business needs. Support and mentor junior engineers, fostering a collaborative and innovative development culture. Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.QualificationsBachelor's or Master's degree in Computer Science, Engineering, or a related field. 8+ years of experience in backend development for cloud-based services with a focus on scalability, reliability, and performance. Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages. Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale. Strong problem-solving skills and ability to design scalable solutions for AI-driven services. Strong written and verbal English communication skills. Prior experience with data platforms and/or AI services is highly desirable. Experience with distributed data platforms and modern data architectures (e.g., Apache Spark, Databricks, Kafka, Delta Lake) is desirable. Experience in data science and practical experience applying AI/ML models is a plus.Additional NotesThis position will follow a hybrid work model. Work Environment and Physical RequirementsPrimarily office-based work; extended periods of sitting or standing; computer-based work. Limited lifting; equipment usage limited to computer-related equipment (keyboards, mouse, etc.). EEO Statement: The Talkdesk story hinges on empathy and acceptance. We are committed to hiring, promoting, and welcoming into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.#J-18808-Ljbffr