Customer Service Representative Opportunity
We seek Dutch speakers to provide exceptional customer service for a leading e-commerce platform. If you enjoy supporting and assisting people, this is an excellent chance to join a diverse team.
About the E-commerce Company
This prominent online retailer from the Netherlands offers a vast selection of general merchandise, including music, movies, electronics, toys, jewelry, watches, baby products, gardening, and DIY items. The store serves over 11 million active customers in the Netherlands and Belgium, with more than 23 million products available.
The Ideal Candidate
* First language is Dutch and fluent in English (spoken and written).
* Excels in communication and has a strong passion for helping others.
* Possesses a global mindset.
* Experience in a contact center role is advantageous.
Your Key Responsibilities
* IDentify and resolve customer needs and concerns.
* Address product-related queries and issues regarding deliveries, returns, and refunds.
* Utilize multiple channels to communicate with customers (voice, email, social media).
* Handle calls from customers regarding orders and purchases.
* Assist with order collection and clicks.
Benefits of Working with Us
* Remote work opportunities across Portugal.
* Full-time position with competitive salary and performance bonuses.
* Ongoing career development and growth opportunities.
* Referral bonus program for recommending friends.
* Support for relocation for candidates moving from abroad.
Living and Working in Portugal
Seeking a change of scenery? Looking to start an exciting new chapter? Consider Lisbon, Portugal.
* Enjoy Portugal's beautiful beaches and rich culinary heritage.
* Benefit from a thriving economy and job opportunities with top multinational companies.
* Experience Portugal's vibrant cultural and historical scene, from museums to ancient architecture.
* Join a friendly and inclusive community in one of Europe's most welcoming countries.
Become part of our dynamic team while exploring Lisbon and meeting new people.