Braga, Portugal | HybridMonday – FridayRotational shifts between 07:00 – 19:00Advanced Level of German RequiredHow to ApplySend your CV tocan.dinler@or Use Application formJoin aglobal customer experience company supporting a leading provider of employee benefits and meal card solutions used by thousands of companies and employees across Europe.We are currently looking forCustomer Support Representativesto assist users with inquiries related tomeal cards, balances, payments, and account services, ensuring a smooth and professional customer experience.This role is ideal for candidates who enjoyhelping people, solving problems, and working in a structured support environment.What You'll DoAssist customers with inquiries related tomeal cards and employee benefit accountsSupport users withpayments, balances, card usage, and platform accessHandle requests via phone, email, or digital channelsAccurately document customer interactions in internal systemsProvide professional, empathetic, and solution-oriented supportCollaborate with internal teams to improve service qualityWhat We're Looking ForStrongcommunication and customer service skillsAbility tosolve problems and provide clear solutionsComfortable working withdigital systems and CRM toolsOrganized and able tohandle multiple tasks efficientlyTeam-oriented mindset with aprofessional attitude toward customersPrevious experience incustomer support or service roles is a plusSalary & BenefitsBase Salary:€1,055 gross × 14 monthsPerformance Bonus:€80/month × 12 monthsMeal Allowance:€7.63/dayBraga Position Bonus:€20/month × 12 monthsWelcome Bonus:paid in12 monthly installments during the first yearAdditional benefits:Permanent contract(3-month trial period)Hybrid work model in BragaHealth insurance from day 1(fully covered after 6 months)Paid training for the projectCareer development opportunitiesWork Authorization RequirementsCandidates must havevalid documentation to work in Portugal, such as:EU ID / EU citizenshipPortuguese residence cardManifestação de InteresseValidType D work visawith AIMA appointment scheduled + NIFExpiredType D work visawith AIMA appointment already attended + NIFNISS is preferred but can be supported if needed.Apply now and start your career in a global customer experience environment supporting a major employee benefits platform...