Urbanis is growing, and we are looking for an exceptional person to join our Porto office in a central role that combines Client Success, operations, and office management.This is not a standard administrative position.
It is a role for someone who knows how to build strong client relationships, create structure within complex processes, follow up on every detail, and make sure each client receives a professional, precise, and human experience from beginning to end.Urbanis is an international PropTech company offering 360° real estate solutions in Portugal, including real estate brokerage, legal and banking coordination, property acquisition, renovation, architecture, interior design, and property management.We are looking for someone who is not only highly organized, but who also knows how to manage people, follow-ups, processes, and client experience at a high level.Key ResponsibilitiesManage ongoing communication with potential and existing clients in a professional and personal waySupport clients throughout different stages of their journey, ensuring a high-level service experienceHandle incoming leads with speed, accuracy, and consistent follow-upManage tasks, timelines, and processes to ensure that no detail is missedCoordinate between clients, consultants, agents, and internal departmentsProvide day-to-day operational and back-office support to the commercial teamHelp manage the daily flow and organization of the officeKeep CRM systems, databases, and property listings updated and accurateCreate structure, clarity, and accountability in a fast-moving work environmentWho We Are Looking ForA highly service-oriented person with strong communication skills and the ability to build trust with clientsSomeone who combines empathy and people skills with strong operational precisionOrganized, responsible, proactive, and excellent at follow-upConfident using digital tools, CRM systems, and multi-step operational processesPrevious experience in Client Success, Customer Service, Operations, Office Management, Sales Support, or similar rolesExperience in call centers, telesales, or structured service environments such as NOS, MEO, Vodafone, or similar companies is a strong advantageExperience in real estate is a plus, but not required for the right personMandatory RequirementsHigh level of EnglishGood PortugueseMust be based in Porto or nearbyAvailable for full-time on-site work in PortoWhat We OfferA key role inside an ambitious and growing international companyReal responsibility and the opportunity to make an impactA dynamic, professional, and human work environmentOngoing learning and long-term growth potentialFixed salary + performance-based bonus structure#J-*****-Ljbffr