Assimetria – Remote (Portugal)
Full-time | 48h/week
About Assimetria
Assimetria is an AI-native software holding building and scaling multiple SaaS products globally. We operate lean, fast, and with extreme ownership. Our ambition is to build a €1B company through disciplined execution and high-performance systems within 20 years.
We are hiring a Head of Support to become one of the 5 core members of our dream team.
The Role
This is a highly operational leadership role.
In the early phase, you will be deeply hands-on:
Handling customer support across 3+ SaaS products
Managing Intercom and email daily
Answering tickets for approximately 6 hours per day
Structuring workflows and building automations
Defining and tracking clear KPIs
Turning repetitive manual work into scalable systems
There will be a high volume of ticket answering in the beginning. The long-term mission is to convert manual support into automation and measurable processes.
Additional Responsibilities
Handling Stripe disputes and payment-related cases
Supporting small operational tasks when required
Weekend monitoring and oversight
Work Structure
48 hours per week
8 hours per weekday
Saturday morning support
2 hours Sunday (light monitoring / oversight)
This role requires availability, responsibility, and long-term commitment.
Mandatory Requirements
Excellent written English (mandatory)
Your English must be professional, structured, clear, and error-free.
Most communication is written and customer-facing.
Proven experience in SaaS customer support
Strong typing endurance and attention to detail
Ability to think in systems and automation
KPI-driven mindset
High ownership and reliability
Experience with Intercom, Stripe, and automation tools is highly valued.
Compensation
€1,700 net per month
Health insurance
Up to 0.5% equity in Assimetria
You will be part of a 5-person core team building this company at scale.
This is not a passive support role.
This is a systems-builder role inside a scaling SaaS machine.