.At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet.
By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.Lead Customer Service Organisation (CSO) team in Iberia to enhance a quality delivery of services by implementing Continuous Improvement (TPM) through data-driven decision making and lessons learned processes.
The position can be based both in Arganda del Rey and in Carnaxide, (Lisbon).What you will doLead services quality continuous improvement of CSO-delivered activities, through data-driven approach, e.G.
: actions plan, root cause analysis, lessons learned and best practices to replicate success.Drive field force standardization on evaluation and implementation of delivered services (e.G.
6 steps, first time right, PSM approach, Maintenance Work Order to Feedback, Performance after MRK/SK installation, training, vertical start up after maintenance and equipment installation up to performance validation, Parts and WCM delivery, etc.)
to maximize Quality, Productivity and customer positive experience.Provide improvement recommendations to CSO field force related to Tetra Pak installed base performance at key customers under service agreements, contributing to the overall services results and customer experience.Follow up on CX (Customer Experience) for Services and additional customer feedback data, (e.G.
Issue Resolution, maintenance, Installations, etc.)
that will help translate customer needs into quality standards that will support raise the overall quality.Drive the Quality maturity development and transformation among CSO stakeholders, including Service Delivery Engineer and Flex Zone.Lead customized initiatives at key customers that will have an impact on quality of services (e.G.
Execution assessments, customized services quality evaluation, etc).We believe you haveBachelors or Master's Degree or equivalent5 year's experience in Quality Management (focus on PSM) and Project Management possibly on Tetra Pak products and services.Knowledge & experience in Change Management, Project Management, Collaboration, quality methodologies and tools.Result orientationAble to Drive actions to improve quality maturityAble to Drive continuous improvement actionsAble to Participate in Quality GovernanceAble to Follow-up on deployment of quality planAble to Deploy group quality methodologies and tools e.G.
PSM, WCM.
Lead/support issue resolution activitiesProficiency in English (both written and spoken), Spanish is a big plusKnowledge in Portuguese is an added value.We Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscape