Position SnapshotLocation: Linda-a-Velha (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time / Hybrid model: 2 days per week at the office (aligned with our current policy)
Fluent in French
About UsNestlé Business Solutions (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
At Nestlé Business Solutions (NBS), diversity and inclusion are core values.
If you have any specific needs, count on us to adapt your position.
Position SummaryFor our Nestlé Business Solutions, we are currently looking for aCustomer Service Specialist.
This professional will be responsible for all front office contacts with customers.
A Day in the Life of...Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
Welcome customers and effectively identify their needs to provide tailored solutions.
Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
Spark customer interest by showcasing our complete product offerings and their benefits.
Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
What Will Make You SuccessfulOne to two years of experience in customer-engagement services (mandatory)
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
Fluent in French & English
Excellent interpersonal and communication skills
Ability to multitask effectively
Positive mindset with a strong eagerness to learn and collaborate as a team player
Strong organizational and prioritization skills to excel in a fast-paced environment
Demonstrated work ethic and respectfulness
What We OfferDevelopment of expertise in Nestlé's Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits – at NBS you can choose what benefits are more suitable for you
Part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career
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