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Customer service manager (m/f/d)

Hays
Anunciada dia 24 julho
Descrição

Your New Company

A leading company in the luxury design and manufacturing sector is seeking a

Customer Service Manager

to lead a dynamic and experienced team. This is a strategic position with high visibility, offering the opportunity to work closely with international clients and internal departments to ensure the seamless execution of bespoke projects.


The Role

- Lead and develop a team of 12 professionals, ensuring onboarding and continuous training;

- Oversee the full post-sales process, ensuring alignment between commercial, design, production, and logistics teams;

- Monitor service quality, response times, and customer satisfaction;

- Manage escalations and ensure timely resolution of client issues;

- Promote process optimization and continuous improvement initiatives;

- Ensure accurate use of CRM and ERP systems (Primavera);

- Maintain strong communication across departments and with international clients, including designers, architects, and luxury hospitality brands.


What you'll need to succeed

- Degree in Management, Marketing, or a related field;

- 5-10 years of experience in customer service or operations management, preferably in an industrial or design-driven environment;

- Strong leadership and communication skills;

- Experience with CRM and ERP tools (Primavera is a plus);

- Fluent in English (mandatory);

- Proactive, adaptable, and solution-oriented;

- Comfortable working in a fast-paced, project-based environment


What's Offered

- Direct contract with the company;

- Meal card and health insurance;

- Opportunity to work with high-end international clients;

- Collaborative and informal work environment with direct access to leadership;

- Real impact on customer experience and operational efficiency.


Next Step

If you are interested in this opportunity, please send us your updated CV ()

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