Senior Business Analyst Role
We're seeking a seasoned Senior Business Analyst to join our Salesforce team. This is a fantastic opportunity for an experienced professional with a strong background in business analysis, process improvement, and stakeholder management.
About the Job:
* Lead business analysis activities for Salesforce PRM processes and systems
* Create and document detailed business requirements and user stories
* Manage incident resolution, change requests, and projects according to SLAs
* Coordinate with global stakeholders to prioritize and implement business needs
* Drive solution refinements for Partner Relationship Management processes
* Participate in solution design discussions with the global architecture team
* Serve as IT subject matter expert for PRM business processes
* Manage data quality and cleansing activities for the PRM system
* Lead testing coordination for enhancements and releases
* Support business process training and change management
* Collaborate with development teams and vendors on integration topics
* Monitor and improve delivery processes
Requirements:
* 7-10 years of experience in Salesforce business analysis, with focus on Partner Management
* Bachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)
* Fluent English skills, both written and spoken, for effective global communication
* Strong hands-on experience with: Salesforce Sales Cloud and Experience Cloud
* Partner Management processes and setup
* CRM business process expertise
* Agile methodologies and tools
* Proven track record in stakeholder management and requirement gathering
* Experience in service support and ticket management
* Strong analytical and problem-solving abilities
* Excellence in documentation and presentation skills
* Experience in change management and training delivery
* Demonstrated ability to work in cross-functional, global teams
* Strong organizational and time management skills
What We Offer:
* A hybrid and flexible working model to promote a better work-life balance
* A health insurance
* Access to our on-site medical center
* The chance to join sports groups
* Online learning platforms and discounts with our partners
* A shuttle bus to commute to the facilities
About Us:
* Mercorank - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
* Forbes - World's Best Employers (#1 Engineering & Manufacturing)
* LinkedIn - LinkedIn Top Companies (#2)
* OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
* Fortune - World's Most Admired Companies (#1 Industrial Machinery)
* Teamlyzer - Company with the Best Interviews (#1 Technology)