Customer Support Specialist
We are seeking a skilled and empathetic Customer Support Specialist to join our team. As a key player in delivering seamless assistance to users of digital products worldwide, you will be responsible for troubleshooting issues, guiding users, and creating a consistently positive experience.
Our ideal candidate is a clear communicator who thrives in fast-paced environments and enjoys helping others. You should be proficient in German (C2 level) and have a strong analytical, leadership, and communication ability.
Key Responsibilities:
* Respond to customer questions and issues through email and chat, delivering quick, clear, and courteous assistance.
* Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary.
* Maintain strong performance in line with quality expectations and SLA goals.
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up-to-date with product features.
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience.
Requirements:
* Proficiency in German (C2 level).
* Proficiency in English (B2 level).
* EU citizenship or a Portuguese residency card.
* At least one year of experience in Customer Support or a related role.
* Strong analytical, leadership, and communication abilities.
Why Join Us?
* Competitive Salary: Your expertise and dedication are rewarded.
* Language Bonus: Additional rewards for your language proficiency.
* Meal Allowance: Daily support during your work hours.
* Health & Life Insurance: Comprehensive benefits for your well-being.
* Collaborative Team: Be part of a communicative and supportive work environment.
* Relocation Assistance: Smooth transition support for your move.