System Support Specialist
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This role contributes to the success of our organization by providing global support services to customers for manufacturing execution system projects from solution design phase and implementation, to deployment as well as post go-live support.
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Key Responsibilities
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1. Manage client expectations for priority of support issue L2 L3
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2. Offer technical assistance to key users in charge of deploying solutions on every site
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3. Provide technical assistance to sites with deployed solutions in production
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4. Analyze issues and propose definitive solutions or workarounds
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5. Develop corrective code for maintenance activities
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6. Manage application releases and software deployment
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7. Perform audits on supported sites from a technical and organizational perspective
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8. Participate in improving internal tools and processes
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9. Build knowledge repository for support queries and fixes
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10. Support 24/7 shifts
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Key Skills and Qualifications
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11. Customer service integrity and confidence
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12. Personable and committed
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13. Personal professional learning
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14. Self-motivated and diligent
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15. Results oriented
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16. Good problem-solving skills
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17. Ability to prioritize tasks and work effectively under pressure
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18. Strong customer orientation
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19. Responsibility and good communication skills
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20. IT background with SQL and JavaScript skills
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21. Experience with on-site manufacturing and logistics execution software implementations
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22. Knowledge of C# .NET HTML CSS jQuery
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23. Understanding of Lean Six Sigma and Supply Chain principles an asset
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24. Degree educated
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25. Supply Chain and/or Manufacturing IT Engineering
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Training and Development
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You will undergo an intensive training program during your first month to develop technical skills in implementing bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.
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Career Opportunities
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If you are successful in this position you could become a consultant or a support leader for one of our global customers.