About the role
Ultrapolymers, a leading player in the plastics industry, is looking for a skilled professional to join their team as a Customer Service Representative. The ideal candidate will have experience in B2B customer service, with a focus on providing high-quality support to customers.
The successful applicant will be responsible for ensuring seamless order fulfillment, promptly addressing customer inquiries, and resolving any issues that may arise. They will also work closely with sales representatives and warehouse teams to ensure timely delivery of products.
* Key Responsibilities:
* Provide exceptional customer service, responding to queries and resolving issues in a timely manner
* Monitor order status and coordinate with logistics to ensure efficient delivery
* Work collaboratively with cross-functional teams to align on customer needs and deliver solutions
Requirements
* Experience in B2B customer service, ideally in plastics or related industrial sectors
* Strong communication skills, with the ability to communicate fluently in English
* Analytical thinking and results-oriented mindset, with a focus on problem-solving and resolution
* Excellent organizational skills, with a structured approach to managing customer interactions and administrative tasks
We offer
* A supportive and dynamic work environment, with opportunities for growth and development
* A competitive salary and benefits package, including personal development opportunities
* A stimulating and international work environment, with interesting tasks and projects