Job Overview We are looking for a talented English Trainer to perform training needs assessments, design and deliver curriculum and learning materials, manage all phases of training interventions, measure the efficiency of each training process, and improve metrics.ResponsibilitiesStrong focus on content creation for training purposesAdapt currently existing articles and learning materials from a provided knowledge baseTranslate requirements into training that will groom employees for the next step of their career pathDevelop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manualsDirect structured learning experiencesDeliver training content through various channels and mediumsPeriodically evaluate ongoing programs to ensure alignment with updates and changesStay abreast of new trends and tools in employee developmentServe as a single point of contact for all product training and documentation needsCreate learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coachingCreate and maintain a positive learning environmentModify and present training programs for representatives/agentsMaintain accurate and updated project training documentationStay informed about client processes and recommend program changes when appropriatePerform any other reasonable duties requested by the client or direct managersTake responsibility for personal developmentUnderstand and comply with all regulatory, fair-trading, and competition rulesAdhere to health, safety, and security responsibilitiesAttend trainer meetings regularlyTakes personal responsibility to understand and comply with all company and client security requirements and policiesEnsures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identifiedQualifications To succeed in the role, you will need to have:Native or Proficient level of English (C2)Portuguese or Spanish skills are a plusGood organization/time management skillsAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorAbility to adhere to all organizational policies and proceduresAbility to give constructive feedback to the agents which lead to performance improvementCounseling skillsDesign Learning skillsMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, PortugalAvailability to work from 9AM to 6PM Monday to FridayAvailability to work in a Hybrid modelEducation and ExperienceMinimum 1 year working in BPO production or comparable customer serviceShould be at least one certified/finalized professional educationPrevious teaching or coaching/training experience would be an advantageSpecial Certifications: CAPBenefitsCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences.
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