Your RoleHandle incoming customer requests via phone, email, and chat Deliver high-quality customer service for post-sales inquiries, including deliveries, warranties, refunds, and order-related questions Provide inbound sales support, promoting products and identifying opportunities to increase customer value Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems Update customers proactively on case progress and resolutions to maximize customer satisfaction Resolve issues efficiently while meeting service level agreements (SLAs) Collaborate with internal teams to deliver a seamless customer experience Contribute to achieving quarterly sales goals while maintaining excellent service qualityYour QualificationsNative or fluent Italian (C1-C2 level) with good English skills Strong communication skills with a customer-oriented mindset Problem-solving attitude and ability to think quickly under pressure Empathetic, patient, and professional when handling customer concerns Detail-oriented with strong follow-up skills Tech-savvy and comfortable using multiple systems and tools Previous experience in customer service is preferred Previous experience in sales is a plus, but not mandatory Ability to multitask in a fast-paced environmentThe Offer Full-time remote position — work from anywhere in Portugal Monday to Saturday schedule (including public holidays) Rotational shifts between 08:00 and 19:00 2 days off per week: Sunday + 1 rotational day Paid training and structured onboarding Opportunity to work in a multicultural environment with colleagues from over 29 nationalities Dynamic and youthful work culture with genuine career growth opportunities International work environment with exposure to leading global industries such as technology, e-commerce, telecommunications, and financial services Full support from Workster throughout the recruitment process