A Randstad é a empresa mundial líder em talentos. Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial. Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, independentemente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança.
Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.
The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development.
descrição da função/job description
- Be responsible of the Product availability and reliability;
- Focus on added value and efficiency of the Product;
- Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services;
- Managing the definition of Service Level Agreements (SLAs), Operational Level;
- Agreements (OLAs) contracts and Key Performance Indicators (KPIs) and maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs;
- Negotiating contracts with the various business domains or customers and in alignment with the IT Product Manager;
- Ensure a continuous improvement of the services and integrating also in its landscape new Services opportunities.
requisitos/requirements
- Degree in IT, Engineering or Management;
- + 1 year of experience working in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem
management;
- Experience in development language: C#, Java, JavaScript;
- Experience in database management and data extraction: SQL;
Knowledge of SAP Ariba, ServiceNow & Splunk software would be a plus;
- Full mastery of Google Suite (plus);
Strong customer-oriented attitude focused on Customer Expectations & Needs understanding;
- Deliverable-driven, able to work with short deadlines;
- Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;
- Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e.g.,Procurement process, General Data Protection Regulation (GDPR), etc);
- Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintaining a broad network within the Digital and Procurement functions;
- Fluency in English is a must, knowledge of French is a plus.
oferta/offer
The chance to work in a multicultural environment;
A hybrid working model, allowing you to combine onsite and offsite work;
A modern office at Parque das Nações, well connected to public transportation;
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
para se candidatar/to apply
location_DTS-2025-161770
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/498802/service-delivery-manager