As a customer support specialist, you will play a pivotal role in delivering seamless assistance to a global user base through written communication channels.
Key Responsibilities:
* Respond promptly and effectively to customer inquiries via email and chat, providing courteous and clear responses that meet quality standards.
* Adhere to established procedures and guidelines to troubleshoot complex issues or escalate when necessary.
* Consistently meet performance targets, including service level agreements (SLAs), while maintaining high-quality interactions with customers.
* Participate in ongoing training and feedback sessions to enhance skills and stay up-to-date on product developments.
* Approach each case with empathy and a solution-focused mindset, ensuring a positive experience for customers.
* Contribute ideas to improve workflows and help foster a culture of continuous improvement within the organization.
Requirements:
* Proficiency in Dutch (C2 level).
* Proficiency in English (B2 level).
* EU citizenship or a Portuguese residency card.
* At least one year of experience in customer support or a related field.
* Strong analytical, leadership, and communication abilities.
* Desire to learn and advance in the field.
This position is ideal for individuals who value clarity, are committed to customer satisfaction, and thrive in fast-paced environments.
Benefits:
* A supportive and dynamic work environment.
* Ongoing training and development opportunities.
* The chance to work with innovative digital products and contribute to their growth.