About The Job
The Client Relationship Officer’s (RO) main mission is to manage the daily interactions with BNP Paribas’ Corporate Clients, ensuring the delivery of high-quality service in an innovative, digital, and industrial manner.
The RO is responsible for developing relationships with clients, understanding their needs, and proposing appropriate products from the Flow Banking Products portfolio. They act as the entry point for clients within the bank for commercial matters.
Your Main Activities Are
1. Ensure business is performed in alignment with BNP Paribas Group’s “One Bank” strategy, collaborating closely with stakeholders such as Pilots, Product lines, Support Teams, among others.
2. Client Interaction
o Serve as the first point of contact on commercial matters.
o Redirect clients to support teams like Client Service Desk, Cash Management Technical Officers, Due Diligence, etc.
3. Compliance
o Ensure all compliance regulations (KYC, AML, Sanctions) are properly reviewed.
4. Credit
o Ensure all credit facilities to corporate clients are approved, renewed timely, and properly implemented.
5. Banking Products
o Sell various banking products and facilitate introductions of product representatives to clients.
Profile And Skills To Success
* Bachelor’s degree in Finance, Accounting, Economics, or related fields.
* Minimum 3 years of experience in client management or banking/financial operations.
* Excellent communication skills, fluency in English.
* Knowledge of CRM tools.
* Client-focused mindset with impactful communication and engagement skills.
* Attention to detail, responsiveness, and quality service orientation.
* Ability to work under pressure, adapt to changing priorities, and multi-task.
About The Team
The European Corporate Hub (ECH) in Lisbon and Porto provides harmonized, best-in-class client relationship services as part of BNP Paribas’ Global Banking scope. Candidates may choose to be based in Lisbon or Porto.
Why Join BNP Paribas?
* Leading banking institution operating in 63 countries with nearly 183,000 employees worldwide and over 8,700 in Portugal.
* Extensive international presence supporting clients with financing, investment, savings, and protection solutions.
* Commitment to diversity, inclusion, work/life balance, and flexible remote working conditions.
For more information, visit https://bnpp.lk/why-BNP-Paribas-Portugal. Please note applications must be submitted in English. Further documentation may be required if selected for the role.
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