Join our team at AMGEN Capability Center Portugal, a recognized leader in workplace excellence with a diverse team of over 500 professionals from more than 40 nationalities. We operate across Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and more. Our Lisbon office fosters innovation, excellence, and inspiration. This role supports our mission To Serve Patients.What You Will DoIn this role you will work as an Information Systems engineer, specializing in Microsoft Copilot, to deliver collaboration technologies to the enterprise of over 40,000 users worldwide. You will be part of an expert team delivering our current offerings of Office 365 (Exchange, MS Teams, Share Point, Copilot, Viva Engage, etc..), and other applications like Lucid and Slido. This will be a hybrid position that may require going onsite to our facility in Lisbon, Portugal; therefore the ideal candidate should be located near in or near Lisbon.Responsibilities IncludeReviewing and analyzing business processes, functions, and procedures to determine the most effective business systems software to meet the collaboration and productivity needs of the organization by using OOTB features.Establishing systems specifications and objectives, based on business requirements and cost-effectiveness, and provides recommendations to management personnel.The coordination of testing and implementation of the system software, including conversion of data to the new system, and working with application support personnel to resolve system problems.Writing and maintaining SOPs.Creating integrations & automations between systems.Creating awareness of the vendor product release plans and create a partnership for the delivery of new functionalities.Facilitating customer-focused interaction to ensure objectives are realized and expectations are properly managed. Coordinates activities and programs with other departments to improve service performance.Basic QualificationsMaster's degree & 1 year of Information Systems experienceBachelor's degree & 2 years of Information Systems experienceAssociates degree & 4 years of Information Systems experience1+ year of experience with MS Copilot in a product owner capacity2+ years of direct experience with Office 365 on both the admin and end user sideExtensive problem solving, debugging, and troubleshooting skills are requiredExcellent verbal communications and documentation skills are requiredAble to work independently and provide recommendations on strategies for meeting client needsAbility to bring consistency and quality assurance across various projectsPreferred QualificationsExperience with Agile methodologies and JIRAWorking knowledge of both Azure and AWS technologiesExpert level Power Shell scriptingProject Management experience within an enterprise environmentExperience working with Service NowExperience with Lucid/MiroExperience using SmartsheetExperience in automating processes tasks via scripts, bots, MS Graph, Rest API and Service NowMicrosoft, or other relevant certifications are a plusExperience working with OCM teams and following Change procedures/processesThriveWhat You Can Expect Of UsVast opportunities to learn, develop, and move up and across our global organization.Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.Flexible work arrangements.Apply NowObjects in your future are closer than they appear. Join us.careers.amgen.comEQUAL OPPORTUNITY STATEMENTAMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.