Operations Manager | Property Management & Short Renting
Operations Manager | Property Management & Short Renting
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Job Title:
Property/Short-Term Rental Operations Manager
Employment Type:
Full-Time
About the Role
We are seeking a highly organized and proactive Operations Manager to oversee the day-to-day operations of our short-term rental properties. The ideal candidate will ensure smooth operations across all aspects of the business, including check-ins and check-outs, cleaning and laundry coordination, reservations management, and pricing optimization.
Key Responsibilities
Guest Management:
- Oversee and coordinate check-in and check-out processes to ensure a seamless guest experience.
- Provide exceptional customer service by addressing guest inquiries, concerns, or issues promptly and professionally.
- Maintain and enhance guest satisfaction through attention to detail and a focus on quality.
Cleaning & Maintenance:
- Manage the scheduling and quality control of cleaning and laundry services to maintain high property standards.
- Conduct routine inspections of properties to ensure cleanliness, maintenance, and readiness for new guests.
- Coordinate with maintenance teams to address and resolve any repair or upkeep issues.
Reservations & Revenue Management:
- Manage booking platforms and systems, ensuring accurate and up-to-date listings across all channels (e.G., Airbnb, Booking.Com, direct website).
- Monitor and optimize property pricing strategies to maximize occupancy and revenue, based on market trends and seasonal demand.
- Handle reservation inquiries and ensure efficient calendar management to avoid double bookings.
Operational Coordination:
- Develop and implement standard operating procedures to streamline day-to-day operations.
- Manage and train a team of cleaning staff, contractors, or external vendors to deliver consistent results.
- Track inventory of supplies (e.G., toiletries, linens) and restock as needed.
Requirements:
- Proven experience in property management, short-term rentals, or hospitality operations.
- Strong organizational skills with the ability to multitask and prioritize.
- Proficiency in property management systems and booking platforms (e.G., Airbnb, Booking.Com, Guesty).
- Knowledge of dynamic pricing tools is a plus (e.G., Beyond Pricing, Pricelabs).
- Exceptional communication and problem-solving skills.
- Availability to handle occasional emergencies outside of standard hours.
- Attention to detail and a focus on delivering high-quality guest experiences.
What We Offer:
- Competitive salary based on experience.
- Flexible working hours with occasional remote work opportunities.
- Opportunities for growth and professional development within the company.
- A dynamic, fast-paced work environment where your contributions make a tangible impact.
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Full-time
- Industries
Architecture and Planning
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