Job Title: Customer Support Specialist
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist.
This is a unique opportunity to work in a fast-paced, multicultural environment, providing exceptional service to clients in the French market.
Key Responsibilities
* Respond to client inquiries via phone, email, or chat, resolving issues promptly and professionally.
* Develop strong relationships with clients through proactive communication and personalized support.
* Work collaboratively with internal teams to identify and implement process improvements.
Requirements
* Fluent in French and excellent command of English.
* Ability to work shifts, including evenings, weekends, and holidays.
* Strong problem-solving skills and ability to think critically.
* Excellent communication and interpersonal skills.
Benefits
* Meal allowance: $7.23 per working day.
* Transport allowance: $20 per month.
* Health insurance from day 1 (employee contribution required); free after 6 months.
* Welcome/position bonus: $80 per 11 months.
* Permanent contract.
* Rotative days off per week.
* Remote position in Lisbon area only.