3cket is a fast-growing tech company reshaping the events industry through cutting-edge technology.
We were ranked the 12th fastest-growing tech company in Portugal in Deloitte's Technology Fast 50 and named Best Iberian Event Service Provider at the **** Iberian Festival Awards.We have powered over ****** events and are trusted by some of the biggest brands and organisers in the events industry across Portugal, Spain and other markets.
With over 1.5 million registered users and ***** organisers, the platform managed more than ***** events in **** alone.We are looking for a dynamic and results-driven Customer Success Manager to help organisers get the most value from their relationship with 3cket.Role DescriptionYour primary focus will be to maintain and grow relationships with current clients, support them throughout their ongoing events and overall journey, turn organisers into power users and ensure everything is set for excellent delivery.You will also identify high-potential clients from inbound leads and convert them into long-term partnerships.The ideal candidate is comfortable working in a fast-paced environment and has exceptional communication skills, both within the team and with clients.What you'll doClient engagement & growth — act as the main point of contact and trusted advisor for current and new clients, helping them maximise their use of the platform and ensuring strong event delivery in collaboration with the Operations TeamRetention & partnerships — strengthen client relationships, support retention, negotiate contracts and close deals aligned with our strategic goalsInbound lead management — respond to new enquiries, qualify leads, conduct meetings and product demos and convert inbound opportunities into long-term clientsStrategic contribution — use data, feedback and market insights to help refine our approach and support broader commercial and customer success goalsAbout you- You have a proven track record in B2B customer success, sales, business development or partnerships, ideally in the entertainment, beverage, FMCG or tech industries, with 3+ years of experience (eliminatory) - You have excellent communication and relationship-building skills and are able to inspire trust in clients - You have an entrepreneurial mindset — we are a startup, so you must be self-driven, resourceful and able to thrive in a fast-paced environment - You are commercially minded and market-savvy, with a strong interest in the events industry and a desire to stay close to market trends and opportunities - You are comfortable using digital platforms, CRMs and sales tools - You have a strong analytical and strategic mindset, with the ability to contribute to and execute go-to-market initiatives - You are fluent in Portuguese and English, both spoken and written.
Spanish or French are a plus.
- You are available to travel within Portugal for client meetings, events, team gatherings and special projectsWhat we offer- Competitive base salary, success fees and performance bonus - Health insurance - Sports and wellness membership - Extra days off, including your birthday and other 3cket-wide holidays - Training and support — to help you ramp up, initial training and onboarding will be mainly provided on site - All the tech and tools you need to succeed - A young and highly motivated team - This role is based in our Porto office (Lionesa Business Hub), with flexible working hours and a hybrid policy