Descrição da Função
Your new company
You will be joining a global organisation operating in the medical technology and healthcare solutions sector, recognised for its strong focus on innovation, education and product excellence. The company develops advanced solutions that support healthcare professionals worldwide, combining cutting-edge technology with a long-term commitment to improving patient outcomes. With an international footprint and a collaborative culture, the organisation continuously invests in digital transformation to support its growing operations.
Your new role
As a Dynamics 365 Engineer, you will work at the intersection of business and technology, acting as a trusted internal partner for customer service and contact centre teams. Your role will focus on designing, extending and optimising Dynamics 365 solutions, ensuring that service processes are efficient, scalable and aligned with platform best practices. You will contribute to both day-to-day improvements and longer-term digital initiatives, including the adoption of embedded AI capabilities.
Responsibilities
Act as an internal consultant, translating business requirements into robust Dynamics 365 solutions
Design, configure and extend Dynamics 365 Customer Service and Omnichannel capabilities
Develop and customise model-driven and canvas apps, business process flows and automations
Build and maintain plugins using C# and implement client-side customisations with JavaScript
Configure routing logic, SLAs, queues, agent experiences and knowledge management processes
Contribute to the implementation and optimisation of AI-driven features within the Dynamics platform
Design and support integrations with external systems using APIs and Azure-based services
Participate in solution testing, deployments and documentation following established ALM practices
Collaborate closely with product owners, key users and technical colleagues in an agile environment
What you'll need to succeed
University degree in Computer Science, Information Systems or a related field, or equivalent experience
Strong hands-on experience with Microsoft Dynamics 365, particularly in Customer Service or Contact Centre scenarios
Solid development skills in C#, JavaScript and Power Automate
Experience working with Dynamics 365 APIs, OData and the SDK
Good understanding of service operations such as case management, routing and agent workflows
Experience with cloud-based integrations and Azure services
Familiarity with modern ALM, DevOps and agile delivery practices
A solution-oriented mindset and the ability to engage confidently with business stakeholders
Experience with Field Service is considered an advantage
What you'll get in return
You will join a forward-looking technology environment within a globally respected organisation in its sector. The role offers exposure to modern platforms, meaningful digital initiatives and continuous professional development, all within a collaborative and supportive team culture.
Involvement in impactful, enterprise-scale digital projects
International working environment with strong technical standards
Collaborative and knowledge-driven team culture
Ongoing training and upskilling opportunities
Clear career progression and long-term development prospects
Possibility of a hybrid working model
What you need to do now
If this opportunity sounds like the right next step for you, click “apply now” to submit your CV. For a confidential discussion about the role, please contact our Digital Technology team on +351 21 782 6560 or via email at marcos.branco@hays.pt.
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