Are you interested in working for a leading online retail platform? You have the opportunity to join our team as a Customer Support Representative and help millions of customers shop seamlessly – all while working from the comfort of your own home.
About the Role
This role is focused on assisting customers with their online shopping experience. From resolving inquiries to providing guidance on orders, you will be responsible for creating an effortless and enjoyable journey for every user. This fully remote position offers flexibility, growth opportunities, and the chance to be part of a dynamic, international environment.
Your Responsibilities
• Assist customers effectively: Respond to customer inquiries via phone, email, or chat, offering clear and helpful guidance.
• Resolve customer issues: Help with questions about orders, returns, and account settings, ensuring timely resolutions.
• Stay informed: Keep up-to-date with the platform's product range and policies to provide accurate support.
• Contribute to customer satisfaction: Use your problem-solving skills to ensure a smooth and enjoyable experience for every customer.
About You
• Fluency in Dutch (spoken and written) and good English skills (B2 level or higher).
• Interest in working in e-commerce and strong communication skills.
• Ability to work independently and efficiently in a remote environment.
• Tech-savviness and a quick learner when it comes to new tools and systems.
The Offer
• Remote Work: Work from anywhere in Portugal while staying connected to a supportive team.
• Flexible Start Dates: Options to begin soon.
• Competitive Package: A market-standard salary with additional benefits.
• Professional Development: Access to training, coaching, and career growth opportunities.
• Engaging Culture: Be part of a diverse, international team with an open and collaborative work environment.
Why This Role?
• Be part of one of Europe's most well-known e-commerce platforms.
• Gain valuable experience in a fast-growing industry while working remotely.
• Enjoy flexibility, personal growth, and the opportunity to make a difference for customers every day.