Customer Support Specialist Job Description
This role is ideal for those who enjoy interacting with customers and providing top-notch support.
* Respond to customer inquiries and requests via various digital channels
* Assist with account management, service inquiries, and troubleshooting
* Provide accurate information about products, services, or procedures
* Evaluate complex issues and escalate them to the appropriate teams when necessary
* Maintain detailed and organized records of customer interactions
* Collaborate with colleagues to streamline support processes and share best practices
Requirements:
* Fluent German (C2 level)
* Proficient in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year experience in customer support
* Strong leadership, analytical, and communication skills