P We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
p If all this sounds like an environment, you#39;ll thrive in, then you#39;re in the right place.
Join us on our journey to advancing the technological world through innovation and creativity.
/pp Your Role Responsibilities /pp We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.
As a Digital Customer Engagement Manager, you will focus on... /pulli Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services /lili Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES /lili Orchestrating the overall service/project delivery according to planned scope, budget, and milestones /lili Supporting in de-escalations of critical customer situations /lili Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable /lili Contributing to customer release and maintenance activities /lili Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise /lili Executing and supporting problem management and continuous improvement /lili Contributing to the liaison with different SAP stakeholders, esp.
Virtual customer success partner involved in the accounts, to ensure customer success /lili Supporting in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
/lili Systematic and faster onboarding of associates: mandatory trainings documentation /lili Enabling continuous delta KTs on new topics and refresher sessions.
/li /ulp Qualifications Experience /pp Technical Skill Set required to perform dCEM tasks /pulli Technical expertise in SAP Basis area with minimum of 4+ years of experience.
/lili Good understanding hands-on experience required in HANA database.
/lili Experience in SAP Upgrade Migration (OS/DB) is mandatory.
/lili Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
/lili Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
/li /ulp Work Experiences /pulli4+ years#39; experience with multi-national software/IT organizations.
/lili2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
/lili2+ years of SAP Basis S/4HANA knowledge.
/li /ulp Required Language Thresholds: /pulli English: (B2/C1-Level) /lili Any additional European language is a plus (e.g., German, Italian, Dutch, Greek, French) /li /ulp Why Us /pulli Permanent contract /lili Competitive salary /lili Private health and life insurance from day one in the company /lili Meal allowance on card/voucher /li /ulp Equality Opportunity for All /pp As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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