Come and work with us.
Do you want to help customers everywhere to enjoy wine purchase to the fullest?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our German Customer Support team.
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.
As a customer service specialist in this project, your daily responsibilities will include:
1. Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
2. Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
3. Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
4. Meet and exceed our service quality goals, compliance regulations and productivity targets
5. Create amazing experience that people value and we are proud of
6. Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
7. Native or proficient level of German (C2)
8. Advanced level of English (at least C1) both verbal and written
9. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
10. Analytical and problem solving skills with strong attention to detail
11. Desire to learn and advance, be a curious investigator and problem solver
12. High-speed internet access and appropriate conditions for remote work #LI-Remote
13. Must hold EU citizenship or valid work permit for Portugal
14. Be a local candidate or willing to relocate to Portugal
Benefits.
15. Signing bonus
16. Relocation package
17. Competitive wages
18. Paid professional training
19. Employee discounts
20. Private healthcare & dental insurance (after six months of employment)
21. Growth opportunities through various development programs
22. Fun and engaging company-wide initiatives, including our EverBetter wellness program
23. Job stability
24. Life-long skills and experience
25. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.