Main Tasks and Responsibilities:
Incident Management: resolve or guide towards the resolution of any technical or functional issues related to the application and its ecosystem.
Regularly make suggestions to avoid repetitive manual tasks.
Regularly update the support documentation and create user guides.
Collaborate with different teams (project, IT, FO, MO) to enhance system functionality and user experience.
Collaborate with project teams to enhance system functionality and user experience.
Release management.
Technical skills:
SQL
UNIX
ITIL
ServiceNow or similar ticketing system
Financial Markets - Transversal Financial Markets