We are looking for an IT Engineer to join our company!
Responsibilities and Tasks:
* Act as the primary point of contact for the project, coordinating between our clients Competence Center teams and client stakeholders to address daily technical and operational needs;
* Ensure project documentation is consistently up-to-date, providing the necessary pre-requirements for the team to execute their work efficiently;
* Lead technical discussions in client meetings, report on task progress, participate in task force or firefighting meetings, and translate client requirements into actionable tasks;
* Proactively identify and manage value-driven tasks with the client that contribute to project success;
* Oversee and guide the creation, prioritization, and delivery of tasks assigned to our clients Competence Center, ensuring alignment with project objectives;
* Become the technical subject matter expert in our clients performance methodology, particularly in addressing complex performance challenges such as production firefighting, business processes optimisation or technical assurance activities;
* Provide technical leadership by ensuring the successful delivery, implementation, and verification of recommendations and solutions aimed at resolving major incidents, and oversee service delivery to meet or exceed client expectations;
* Mentor and guide team members on best practices and ensure technical excellence throughout the project lifecycle.
Requirements
Mandatory Requirements:
* Bachelor's and/or Master’s in Computer Science or similar;
* 4 or more years of professional experience in roles as: IT Operations Manager; Site Reliability Engineer lead; Platform Engineer lead; Production Support lead; DevOps team lead; Infrastructure lead; Cloud Operations lead; Systems Engineering lead;
* Hands-on technical expertise in last year at least in one type of technology solution (e.g., CRM, Billing, Order Management, Middlewares or similar enterprise complex solutions);
* Good level of English (minimum, B2 level);
* Willingness to travel.
Complementary Requirements:
* Experience with APM monitoring tools (e.g. Dynatrace, AppDynamics, Datadog or NewRelic) and/or ELK stack;
* Experience with Issue & Tracking systems (e.g. JIRA or ServiceNow);
* Knowledge in troubleshooting applications in production environments (e.g., Weblogic, JBoss, Databases, Java or similar technologies);
* Knowledge in Cloud environments (e.g. Azure, AWS or GCP);
* Knowledge using relational databases or NoSQL (e.g. Oracle, SQL Server, PostgreSQL, Cassandra);
* Good level of Spanish.
Job Title: IT Engineer
Location: Almada, Portugal
Work Regime: Full-time & Hybrid
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