Role Overview
* We are seeking a skilled Key Account Service Representative to join our international team in Portugal.
* The successful candidate will be responsible for supporting global clients in a dynamic, multicultural environment, utilizing strong customer service skills and expertise.
* Key qualifications include Fluent or C2 level in Danish, English at B2 level or higher, and existing residency in Portugal.
* A proven customer-centric approach is essential, as well as excellent communication and problem-solving abilities.
* The representative will handle customer inquiries via phone, email, and chat, identify and resolve product or service-related issues, and deliver an exceptional customer experience.
* Collaboration with internal teams is also required to enhance service delivery and drive business growth.
* Benefits of the role include a competitive compensation package, private health insurance, comprehensive training and career development, flexible work arrangements, and a supportive work culture that values diversity and inclusion.
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Responsibilities
1. Deliver personalized support to customers through various channels.
2. Identify and resolve complex customer complaints and concerns in a timely manner.
3. Collaborate with cross-functional teams to improve service quality and efficiency.
4. Stay up-to-date on industry trends and best practices to provide expert advice to customers.