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Descripción De Puesto
You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.
Interested should attach an updated CV in English.
What would your day-to-day life be like?
Answering customer phone calls.
Provide customers with accurate and complete information.
Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
Explain actions and commitments.
Follow security guidelines to protect our customers' data.
What do we offer?
Competitive salary
Varied work with the possibility of growth
Continuous training
Work regime:100% telework
What do we expect from you?
Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
Knowledge of other languages is valued.
Computer knowledge at user level.
Be good at communicating and doing business; We do not require experience but it is desirable.
Education level: 12th grade
Availability to work from 11.00am to 19.00pm
How We Recruit
At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.
A Little About Our Business
Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.
Tipo De Empleado
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
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