About the Role
We are seeking a highly reliable and alert IT infrastructure specialist to join our 24/7 technology operations team supporting critical financial systems.
Key Responsibilities:
* Monitor infrastructure, applications, and transaction systems using enterprise tools (e.g., Splunk, AppDynamics, Dynatrace, SolarWinds, ServiceNow).
* Detect, triage, and escalate events that could impact financial systems or client-facing services.
* Execute shift tasks including system health checks, service dashboards, daily reports, and SLA tracking.
* Follow detailed standard operating procedures (SOPs) for issue triage, ticketing, and escalation.
Requirements:
* 5–8 years of experience in IT operations, service desk, infrastructure monitoring, or incident response.
* Strong understanding of ITSM processes, especially Major Incident Management, within a structured ITIL environment.
* Familiarity with monitoring tools (e.g., Splunk, AppDynamics, or equivalent) and ITSM platforms (e.g., ServiceNow & Jira).
* Basic understanding of core financial systems (e.g., payments, trading platforms, banking portals) and their criticality.
Why this Opportunity?
This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering high-quality results under pressure.